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Beverly
Ford's training sessions utilize an interactive approach to
create an environment of trust among participants resulting
in an honest exchange of ideas and concepts through open dialog,
small group discussions and role plays.
Workshop offerings are as follows: |
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| MAKING
CASE MANAGEMENT WORK |
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Case
Management is a process designed to promote change.
This two-day session will provide you with a practical,
step by step guide to understanding and implementing
case management. Training will enable you to develop
strategies and skills you can use to move your
participants toward self-sufficiency.
You
will learn to:
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Identify
and use the motivations participants bring with |
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them
to promote work and education |
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Identify
strengths that can make change more achievable |
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Help
participants see their barriers in the context of
|
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strengths |
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Transform
participant's complaints about their present |
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lives
into goals for the future |
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Build
your skills in learning, asking questions, and problem
|
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solving
with participants |
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Build
a plan with participants that promotes ownership |
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and
commitment |
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Identify
and use resources that will support change |
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Develop
strategies for effective follow up |
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Teach
participants problem solving skills that encourage |
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them
to solve their own problems |
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Teach
participants how to broaden their support network |
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to
offest the "sabotagers" in their lives |
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| CASE
MANAGEMENT FOR THE HARD TO EMPLOY |
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Case
Management can be an effective approach for working
with the hard to employ - those participants with
significant barriers to employment. During this
workshop you will learn how to identify participants
strengths that make them employable, help them
sell around their barriers, how to encourage them
to more actively participate in their job search,
and how to impact job retention.
Topics
will include:
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Assessing
Employment Strengths |
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Identifying
and Strengthening Motivation |
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Identifying
and Overcoming Barriers to Work |
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Building
a Mutually Development Plan |
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Teaching
Participants How to Sell Themselves |
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Helping
vs Empowering |
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Effective
Job Retention Strategies |
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| MOTIVATING
THE UNMOTIVATED |
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| Motivation
is any need or desire that causes us to act. Your
participants bring needs and desires with them.
They come to you already motivated. Find out how
to listen for and identify both the positive and
negative motivations that can promote work. Learn
how to transform participants' complaints about
their present lives into goals for the future. Develop
the skills you need to tie participant's motivation
to the program's goals and to reinforce the commitment
to complete training and retain employment. |
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| ASSESSING
FOR EMPLOYABILITY |
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| In
this session you will learn what to look for in
assessing the employability of participants, how
to identify the non-traditional strengths they have,
how to identify the most critical employment barriers,
and how to use the data you gather to formulate
an employment plan. |
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| BUILDING
A MUTUALLY DEVELOPED PLAN |
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| One
important goal of our programs is to develop participants
who can set concrete goals and implement them. Your
task is to teach participants how to design and
implement a workable plan that will move them to
greater self-sufficiency. This session will provide
a step by step illustration of how to build plans
with participants, not for them. |
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| JOB
SEARCH STRATEGIES FOR THE HARD TO EMPLOY |
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| Many
of the participants remaining on public assistance
have significant barriers to make them hard to employ.
This workshop will provide practical techniques
you can use to get these participants job ready.
You will learn how to teach participants to conduct
their own job search; how to sell their strengths
to employers; how to sell around their barriers,
and how to help them set goals that serve as motivators
for work. |
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KEEPING
THEM ON THE JOB:
EFFECTIVE JOB RETENTION STRATEGIES |
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This
session provides easy to implement techniques for
helping your participants manage their new jobs
and improve their job retention. You will learn
how to:
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teach
participants basic workplace expectations |
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teach
participants to reorganize and re-prioritize their
time |
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teach
participants to anticipate and plan for emergencies
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help
participants manage the "sabotagers" who
discourage |
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work |
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help
participants develop a positive support network |
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teach
participants a problem solving process that empowers
them to solve their own problems |
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| GROUP
CASE MANAGEMENT |
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| As
caseloads increase it becomes more difficult to
provide quality case management services to your
participants in individualized settings. This session
will give you pragmatic ideas for handling many
case management tasks in group sessions. These include:
assessment, developing and revising the employment
plan, and problem solving. Learn how to use groups
to help reinforce employment expectations through
peer pressure and expand participants' support network. |
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| WRITING
EFFECTIVE CASE NOTES |
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This
session will teach you how to write concise, but
comprehensive case notes that help you keep track
of your participants' progress and record your efforts
to help them move toward self sufficiency. You will
learn:
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a
simple format for organizing case narrative |
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to
summarize lengthy interviews into a concise narrative |
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to
record sensitive information that does not violate |
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client
confidentiality |
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how
to avoid duplicating information |
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how
to provide written evidence of your efforts to effect |
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positive
outcome for clients |
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| COUNSELING
SKILLS FOR THE EMPLOYMENT COUNSELOR |
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Master
the basic counseling skills you need to provide
supportive counseling in an employment focused setting.
Learn how to:
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Use
your listening skills to build relationships with
clients |
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Ask
questions that encourage participants to think |
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for
themselves |
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Use
self disclosure appropriately so that participants
can |
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feel
supported by you |
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Confront
participants' self defeating behavior so they |
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can
make a plan to change |
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Summarize
participants ideas so they can better organize |
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for
planning |
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| MANAGE
RESISTANCE TO CHANGE |
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| Many
participants come to you resistant to changes they
have to make. This is a normal human reaction to
change. Learn how to identify reasons for their
resistance and see these from the participant's
viewpoint. Acquire skills you can use to defuse
hostility and anger. Learn strategies for overcoming
common participant objections to work and training.
Help them develop a game plan for overcoming their
perceived barriers to change. |
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| MANAGING
YOUR CASELOAD |
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| If
your caseload has increased or if you are being
asked to take on additional responsibilities, you
may be finding it difficult to manage your time
and energy. This workshop provides practical strategies
for providing quality services to participants while
reducing your stress. Bring your caseload with you
and let's get organized! |
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| SUPERVISING
CASE MANAGEMENT |
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| Designed
specifically for Supervisors of Case Managers, this
workshop focuses on the role of the Supervisor in
overseeing the case management process and developing
the skills of their staff. Learn how to train staff
to write more effective case notes, how to organize
and conduct productive case staffing sessions, how
to structure the observations of staff-client interviews. |
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| HELPING
VS. EMPOWERING |
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Do
you often find yourself making plans for participants,
solving problems, or finding resources for them
and then becoming frustrated when they become dependent?
Learn how to replace your "Helping" behaviors
with "Empowering" ones. Shift your strategies
from doing for people to teaching them how to do
for themselves. Master techniques for empowering
participants to find resources, develop plans, and
solve problems.
Learn how to: |
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Distinguish
between helping, empowering and abandoning |
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Build
partnerships with participants so that responsibilities |
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can
be shared |
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Teach
participants skills they can use to make decisions, |
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solve
problems, and use resources |
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Use
empowering techniques that build self esteem |
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| MARKETING
EMPLOYERS |
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Case
Managers are still getting used to the "work
first" way of doing business. They have found
themselves in a new role that includes working
with employers to get their clients jobs as quickly
as possible.
This
workshop will introduce Case Managers to practical,
easy to implement strategies for marketing their
program and customers to prospective employers.
Workshop participants will learn how to:
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target
employers most likely to hire their customers |
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sell
employers on how using their program can benefit |
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them |
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overcome
employer objections to participating in a |
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government
program |
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identify
both the objective and subjective qualifications |
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employers
are looking for |
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identify
and sell the strengths that make customers |
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employable |
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overcome
employer objections to hiring customers |
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with
significant barriers |
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sell
follow up services as a benefit to employers |
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PARTICIPANT
WORKSHOP:
MOTIVATION FOR CHANGE |
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The
goal of this workshop is to help clients who are
finding it difficult to get ready for and manage
the change of going to school and work. The session
is designed to be highly interactive and informal
so that clients can examine their present lives
and set goals for their future. It will empower
them to look beyond program rules and requirements
to explore what they want and how school and work
can be a viable way to reach their goals.
The session will provide clients with practical
tools they can use to:
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Understand
the nature of change and their reactions to it |
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Examine
what they don't like about their present lives |
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Define
what goals they have for themselves and their |
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families |
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Identify
successes they have already had with change |
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Explore
the strengths they have for becoming employed |
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See
their barriers in the context of their strengths |
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Develop
strategies for sustaining motivation |
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